19Apr

Flirt and Flutter Refund Policy

Flirt and Flutter has take the controversial stance of a strict no refund policy. There are special circumstances that may warrant financial compensation, and special events such as Weddings have their own refund policies that do allow refunds which will be made clear in the contract that is signed.

For all normal circumstances and for all services (including but not limited to: business, model, glamour, boudoir, professional, networking/dating profile, engagement and family portraits;  additional services such as makeup application, photo editing, prints, etc).

The rational behind our decision of a no-refund policy is this: Typically when competing or non-competing businesses offer “full refund, no questions asked” policies this does not foster a quality relationship with its customers. Often customers walk away refund in hand, no happier with the services given and without the product they had such high expectations of receiving. At Flirt and Flutter we strive to exceed our customers’ expectations, which we do not feel receiving cash back will provide. We are 100% confident in our services and our ability to provide client satisfaction. In fact a large percentage of our clients give glowing reviews both in the form of video testimonials and follow up emails. We are also dedicated in not only satisfying our customers but also in creating a family of over-the-moon-clients who love to share their photos, services and pass along referrals and bonuses to their friends and family.

If for any reason you have received services from our company and are dissatisfied in any way (which has yet to happen) we are more than happy to correct any issue you have. If there is further editing to the product that can be done to meet your needs it will be done with minimal or no cost. Similarly if there was a problem at the time of capture and the issue cannot be corrected with further editing, a re-shoot will be offered at again minimal or no cost (depending on the issue and amount of work required).

If the issue is with services provided by a third party or business partner that runs in conjunction with services provided by Flirt and Flutter (i.e. makeup, hair, etc) the issue must be taken up with the provider of that service. This includes any services provided at an event sponsored or promoted under the name of Flirt and Flutter alone.

If a customer/client has buyers remorse the package purchased can always be given as a gift to a coworker, friend, or family member without penalty and if there is any expiry date associated with the package an extension is possible at the photographer’s discretion. If the issue is with the type of package purchased (i.e. the client no longer wants a boudoir or engagement shoot) the type of photo shoot can also be changed at the discretion of the photographer.


19Apr

Flirt and Flutter Photography Privacy Policy

Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internets vast array of information, tools, and opportunities with complete confidence.

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how our company collects information from all end users of our Internet services (“Services”). End “Users” include both those who access some of our Services but do not have accounts (“Visitors”) as well as those who may purchase Products and/or pay a monthly service fee to subscribe to the Service (“Members”). This Policy also describes what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. We request that you read this Privacy Policy carefully.

Personal Information Our Company Collects and How It Is Used

Our company collects information in different ways from Visitors and Members who access the various parts of our Services and the network of Web sites accessible through our Service.

Users may be asked to provide certain personal information when they sign up for our Products or Services including name, mailing address, email address, telephone number, and billing information (such as a credit/debit card information). The personal information collected from Users during the registration process is used to manage each User’s account (such as for marketing or billing purposes). This information may be shared with third parties, as stated herein, or in special circumstances.

However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name and email address as a result of the joint promotion for the purpose of offering you other products and services. We also may supply other companies with contact information, for mail offers we believe would be of interest to our members, with or without compensation from those companies. At times we may send an advertisement for a third party product, where we collect the sales proceeds, and forward the purchaser’s information to that third party.

Our Company Partners and Sponsors: Some products and services may be offered to Users in conjunction with an affiliate, independent contractor seller or non-affiliated partner. To provide Users some of these products and services, the partner may need to collect and maintain personal information.

Online Shopping: If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, email and mailing address, and/or phone number. The use for this will not differ an any way than from that used and previously mentioned for User use.

When you order services or products directly from our company, we use the personal information you provide to process that order. We do share this information with outside parties that we do business with.

Online Advertisements: Our company may display our online advertisements created by third party marketing companies. In those cases we may share information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.

Additionally, in some instances, we use this information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience they want to reach and provides us an advertisement tailored to the audience. Based upon the information we have collected, we may then display or send the advertisement to the intended audience. Our company does share personal information about its Visitors or Members with these advertisers or joint venture companies.

Responses to Email Inquiries: When Visitors or Members send email inquiries to our company, the return email address is used to answer the email inquiry we receive.

Voluntary Customer Surveys: We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you.

We may take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.

Special Cases: It is our company’s policy to use or share the personal information about Visitors or Members in ways described herein without additional notice or means to opt out or otherwise prohibit such unrelated uses.

Also, we may disclose personal information about Visitors or Members, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: credit agencies, collection agencies, merchant database agencies, law enforcement, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or Terms Of Service, or other user policies; to operate the Services properly; or to protect our company and our Members.

“Cookies” and How Our Company Uses Them: A “cookie” is a small data file that can be placed on your hard drive when you visit certain Web sites. Our company may use cookies to collect, store, and sometimes track information for purposes stated herein as well as for statistical purposes to improve the products and services we provide and to manage our telecommunications networks.

Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Our Company Commitment to Children’s Privacy: Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our Web site to persons eighteen years or older.

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE, FALLS WITHIN THE CHILD ONLINE PRIVACY ACT (COPA) AND IS NOT MONITORED AS DOING SO.

Public Forums: Please remember that any information you may disclose in any Member Directory, or other public areas of our Web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Our Company’s Commitment to Data Security: Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

Where to Direct Questions About Our Privacy Policy: If you have any questions about this Privacy Policy or the practices described herein, you may contact us through the contact information provided on this Web site.

Revisions to This Policy: Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting. Your use of this site after such changes are implemented constitutes your acknowledgment and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.